Frequently asked questions

Simplifying Your Stay at Heaven’s Rest B&B.

FAQ - Your Questions Answered

Standard check-in time starts from 3 pm and check-out time is until 10 am. For any special requests regarding check-in or check-out times, please reach out to us directly.

You can make a reservation directly through our website, by calling us at +64 22 312 1462, or by sending an email to our customer service team. If you’ve booked through a third-party site, please follow their specific process.

The cancellation policy at Heaven’s Rest B&B varies based on the package you choose at the time of booking.

For our Best Flexible Rate, you can cancel or modify your reservation free of charge up to 5 days before your arrival. However, if you cancel or modify later, or in case of a no-show, the total cost of your reservation will be charged.

For our Stay Longer & Save deal, you can cancel or modify your reservation free of charge up to 14 days before your arrival. Like the Best Available Rate, if you cancel or modify later, or in case of a no-show, the total cost of your reservation will be charged.

We accept various payment options, including cash, Visa, MasterCard, American Express,  JBC and Union Pay. For our Kiwi guests, we also accept bank transfers.

We have a variety of accommodations, including the Rooms with private bathrooms in our farmhouse, as well as self contained Cabins. Details about each room type can be found on our Accommodation Page .

Yes, a continental breakfast is included with your stay in our Rooms, Cabins & Farmhouse. You can find more information about it on our Breakfast Page.

Our continental breakfast bar for Tui and Kakapo Wing guests is ready from 7am to 10am. If you have an early departure, please inform us in advance and we can arrange for an earlier breakfast. Guests in the Kiwi or Kea Cabin can enjoy their stocked breakfast at their convenience. Yes, a continental breakfast is included with your stay our Rooms, Cabins & Farmhouse. You can find more information about on our Breakfast Page.

If you’ve booked directly with us, please Contact Us. For bookings made through third-party websites, please contact the relevant platform.

We are located at 180 Mill Road, Bombay, Auckland 2675. Some car navigation systems may struggle to locate us accurately. We recommend using Google Maps or Apple Maps for accurate directions.

Yes, we provide free parking for our guests. We have ample space, even for larger vehicles or trailers. If you plan to arrive with more than one vehicle, please contact us in advance.

Yes, we can provide an extra king single bed in our Kakapo Wing and a sofa bed in our Kea Cabin. Please note, however, that our cabins have limited space, so setup of a cot should be requested in advance. We offer a cot free of charge upon request and availability.

We don’t serve dinner at Heaven’s Rest B&B. However, a variety of good restaurants are just a 10-minute drive away in Pukekohe. For high-end dining, Bracu Restaurant is a fantastic option. You can find some recommendation on our Neighbourhood Page.

Pets are welcome in our Kiwi and Kea Cabins, please see our Pet Policy for more details.

While we encourage a smoke and vape-free environment, we understand some guests may need to smoke or vape. We kindly request that smoking and vaping is done outdoors on our deck only. Please be respectful of our property and other guests by ensuring you do not leave any cigarette or vape waste behind.

We maintain a no-party policy to ensure the comfort and relaxation of all guests. For special event requests, please Contact Us directly.

We aim to provide a peaceful and private environment for all our guests. Therefore, only guests who are booked in are allowed on our property. If you wish to have visitors over during your stay, please Reach Out to us in advance for approval.
The Bombay Service Centre, within walking distance, has various takeaway outlets and a small supermarket. Pukekohe, just 10 mins away, offers a variety of boutiques, shops, cafes, and restaurants. Sylvia Park shopping Centre, New Zealand’s largest shopping centre, is only 30 mins drive away. For more details about our location visit our Neighbourhood Page.

The Bombay Service Centre, just 800m away, features a small Four Square Supermarket open until 8.30pm daily. For larger grocery shopping, Pukekohe is only 8km away, with supermarkets such as Pak’nSave, Countdown, or New World.

Bed & Breakfasts typically offer a more intimate, personalized experience compared to hotels or motels. As smaller establishments, often set in private homes, they provide a cozy, homely atmosphere and an opportunity to interact with hosts and other guests.

Yes, we offer a variety of packages including the Stay, Park, and Fly Package, Fine Dining Getaway, Relaxation Massage Package, and Te Araroa Package. Please visit our Packages Page for more information.

All our guests have access to a range of amenities for their comfort and enjoyment, including a continental breakfast, free Wi-Fi, free parking, and outdoor relaxation spaces. Specific room features may vary, so please refer to the information provided for each room type on our website.

The local area around Heaven’s Rest B&B is rich in attractions, including natural sights, hiking trails, golf courses, and more. Detailed information about attractions can be found on our Things To Do Page.
Got More Questions About Our B&B?
If you have additional inquiries that haven’t been covered in our FAQ, we invite you to contact us. We’re happy to provide the information you need for a comfortable stay.
Heaven's Rest B&B Farmhouse frontal view with Kiwi Cabin left next to it

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